Diamond Certified Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2008 and February 2010. Customer last names have been initialized for privacy.

“I like the way he works. He does great work.”

–E.P.

“The man doing the work.”

–ANTHONY G.

“I’ve been using them for years. They are reliable, dependable, and their work is good.”

–BARBARA H.

“They did exactly what they said they were going to do.”

–CHARLES R.

“They gave me a fair price, and they did a great job.”

–DENNIS S.

“They were prompt and straightforward. They gave me a price and stuck to it. They did good work.”

–GEORGE H.

“They were conscientious and very efficient. When I removed my pots, they knew exactly what to do. Everything was perfect. I have recommended them to my neighbors. All of them plan to use them now.”

–HELEN W.

“They were here on time, and they are easy to work with. I had them totally redo my deck last year, and this year I had them re-coat it. They did good work. I would have no problem recommending them to anyone.”

–JOAN F.

“They did their job well, and they were nice people.”

–KATHY B.

“Steve is very direct when telling me what to expect and what it will cost. He is easy to deal with. He has no hidden agendas. The teams he sends out have been hardworking and respectful. I enjoy having them around. The work has been quality.”

–KATHY B.

“They did what they said they were going to do. They showed up on time, and they got the job done quickly. They came up with solutions for problems we discovered. They were pleasant to interact with and very knowledgeable. They cleaned up after themselves.”

–LINDA E.

“The work was done well.”

–MAX T.

“They were great. They did a good job, and we were very satisfied. We’ve already recommended them to our neighbors.”

–PAUL G.

“They showed up on time, when they said they would. They completed the job on time, and they did it in a clean fashion. They didn’t make a mess.”

–PAUL M.

“They always do a good job. They are very polite. I’ve been using them for seven or eight years now.”

–ZOE S.

“Their devotion to their work, they kept at it. They didn’t goof off.”

–DALE W.

“I liked the job that they did. I liked Steve as a person. I’ve been using him for the last five years.”

–GERALD V.

“Responsive and quality work.”

–MARCIA N.

“I have used other people in the same industry, and it seems I get a better price from HouseSavers. They seem to do a pretty good job. I would use them again.”

–P.C.

“It was timely. I had no problems. I was very satisfied.”

–BILL B.

“Steve was a nice guy. I liked him a lot. The work was good.”

–JOHN L.

“They put the furniture back the next day. They were very friendly. The crew was very nice. The color was very good. I was impressed.”

–TINA M.

“They were in and out. They did a good job. They were very courteous.”

–MIMI N.

“The owner did what he said he would do. He was a very nice and congenial guy. They did good work.”

–M.C.

“He came out quickly to give me an estimate. Steve was nice.”

–HELEN Y.

“They were better than the people we used before. I was extremely pleased with how our deck turned out. They did a terrific job.”

–MARK J.

“They did everything they promised. They showed up on time. The deck has been holding up well.”

–AL L.

“They showed up and did everything they said they would do.”

–ANTOINETTE P.

“I dealt with Steve. I could count on them being here when they said they would. The staff has always been good. They have always been courteous and careful.”

–BARBARA H.

“They were good guys. They treated me like family. They were really responsible. They were excellent. They tackled every issue that I gave them.”

–BARRY F.

“They were very good. They did what they said they would do. They sent out notices about services that I may need in the future.”

–BOB G.

“They were quick.”

–BRETT F.

“They were very professional. They cleared the stuff off of my deck, steamed it, and then finished it. It was done professionally.”

–CAROLYN K.

“They do a great job. They are in and out in two days. The deck looks brand new. I am happy with everything that they have done for me.”

–DAVID C.

“They did a good job.”

–DENISE M.

“I liked the fact that they sanded the whole deck, before they stained it.”

–DICK T.

“They were convenient and clean. They helped me move my furniture off of the deck. They did a very good job.”

–DONNA B.

“They were fast, and they did more than I expected. They did a really nice job. They were reasonably priced too.”

–ERIC F.

“They were very responsive to my needs.”

–ERICA E.

“Steve is honest. He does a great job.”

–FAZILAT J.

“They did what they said they would do.”

–FRANK P.

“They did a great job. It was done quickly and for a reasonable price.”

–FRED M.

“They came out and did the job. They did a great job.”

–GARY H.

“I liked the crew and Steve, the owner. They were efficient, thorough, and they cleaned up after themselves. I was very happy.”

–JEANNE G.

“They were efficient, and the price was right. They didn’t leave a mess behind.”

–SUSAN H.

“They did what we told them to do. They were good and quick. We were very happy with them.”

–JOHN S.

“They came when they said they would. They did the job well. It turned out nicely. What I liked the most was that the young man who works for them strengthened my deck railing. In that way, they went above and beyond my expectations.”

–JUDY B.

“The personal attention that I received from Steve.”

–LINDSAY K.

“They were very thorough, and it was done quickly.”

–LINDSAY L.

“He is easy to deal with, and he does what he says he will do.”

–LORNE P.

“They do good work, and they are on time.”

–LORRAINE S.

“They did a great job. They were helpful, careful, and they finished the deck with a great looking stain. They were wonderful.”

–MADELEINE B.

“They did the job perfectly. I have used them for the past twenty years. They were excellent. It looks like I have a brand new deck now.”

–MARIA S.

“They were able to come in and do a good job. They left without disruption. I was pleased with their work.”

–MARIA H.

“They are efficient, friendly, and neat. They do a great job.”

–MARY B.

“They are prompt, and they come when they say they will. They are very neat, and they have a quality product. My back deck looks beautiful now.”

–MAXINE D.

“When I called, they came on short notice. They finished the job in a very efficient manner.”

–MELANIE K.

“Steve did a perfect job. I have a deck that is twelve years old, and now it looks beautiful. They did a very thorough job without shortcuts. The second time we used them, he had other workers who also did a great job. I will continue to use his services.”

–MICHAEL B.

“They were very prompt. We were pleased with their work. We liked the stain and their service.”

–NORMA T.

“They are efficient and clean.”

–PAT M.

“They were nice, pleasant, and they did a good job.”

–PATTI S.

“The quality and the speed of their workers was awesome.”

–PHIL G.

“They showed up on time, and they were very thorough in their preparation.”

–ROBERT R.

“They were quick, and they left everything clean.”

–RUDY C.

“They were on time, and they provided a good estimate. They did a quality job, and they followed up with every issue. There were no problems with them. Steve really cares about his customers.”

–SCOTT T.

“I liked their honesty and good workmanship. I also liked the fact that they did whatever it took to do a good job. They made me happy by exceeding my expectations. They were also very helpful.”

–SHARON J.

“They were neat, and they did a great job.”

–SHARON Z.

“I liked the way the job turned out. They were prompt, very professional, and courteous.”

–SONDRA V.

“They were efficient, and they did great work. They arrived when they said they would. They were in and out. They had good communication skills.”

–STEVE M.

“They were efficient, clean, and quick. Everything about them was very good.”

–STEVE K.

“They were quick and efficient.”

–SUSAN N.

“They showed up on time, and they were quick.”

–TERI B.

“They are reliable. They show up when they say they will. They do a good job. They are a great company.”

–TERYL V.

“I liked the quality of their craftsmanship.”

–WARREN D.

“They did what they said they would do.”

–WAYNE L.

“They were dependable. Steve was wonderful.”

–XENIA I.

“They kept their timetable, and they cleaned up afterwards. They did a quality job.”

–ZICIKI G.

“They come when they say they will, they finish on time, and they do a good job.”

–ZOE S.

“We are very picky about the cleanliness of a company. They are good to our customers, and they are very clean.”

–A.G.B.

“They were nice, pleasant, and on time. They finished it in a timely manner.”

–ARLENE B.

“I thought they did a pretty good job. They met their obligation.”

–BOB M.

“The service and the product, the overall job was done well.”

–BRIAN D.

“They were very efficient, courteous, and their price was right. They were one of the better businesses that I have worked with.”

–BRIAN R.

“I liked the end product. We were happy with them.”

–STEVEN B.

“They were competitive, and their price was good. The quality was good too. They were punctual, and they showed up on time. Steve and his crew were great to work with. They did a great job. I recommend them to everyone.”

–DALE C.

“The time between the estimate and the actual work is very fast.”

–DAVE S.

“They came in and did the job they were supposed to do, on time and on budget.”

–DAVID A.

“Steve produces a quick estimate. He does the work as promised, and he is very fair.”

–DION R.

“I thought they did quality work for a reasonable price.”

–DON S.

“Their quickness and speed.”

–ERIC V.

“I like their work. I also like Steve.”

–GERALD V.

“They were prompt in their response, and they finished quickly. They were efficient. The guy who worked at my house was the same individual who quoted me the price.”

–GORDON C.

“They are thorough.”

–GORHAM W.

“They were very clean, thorough, and they did a good job.”

–JOAN R.

“They did a good quality job.”

–JOHN M.

“They finished it while I was gone. It was easy to schedule.”

–MERIT T.

“They came over when they said they would. They finished on time.”

–PAUL M.

“They did a very complete and thorough job. It was done pretty well.”

–ROB M.

“They were efficient. They did what they said they would do. They did a good job.”

–ROD S.

“They are quick, efficient, and reasonably priced.”

–ROD R.